Return policy

We will gladly swap your wig for another one if you change your mind, however customers are responsible for all return shipping expenses. Additionally, we are unable to give refunds for transactions made via our firm owing to the nature of our industry.

All orders for physical goods (aside from final sale items) have a two-day return policy starting from the day of delivery, which includes weekends. For instance, if you get an order on Monday, you must send the item back to us with tracking by Wednesday.

The cost of the return and returning it with a pre-paid bag so you can acquire another item are the buyer's responsibility. All items must be returned unopened and in their entirety with the original packaging. 10% restocking costs are additionally due for returns. We will abide with the New South Wales Office of Fair Trading's obligations to consumers.

If 48 hours notice is given, all appointments made via the website may be rescheduled, but no refunds will be given. All requests for availability are subject to our approval. We are unable to provide refunds for services if you change your mind. If you give us 48 hours' notice and we agree, we'll be pleased to provide you advice and reschedule a new service that might be more suitable for you and worth an equal or higher amount. In the following situations, refunds and exchanges on services or packages of products and services will not be given:

• Cancellations made with fewer than 48 hours before the appointment's commencement
• Change of plans within 48 hours of the appointment's commencement
• Against our recommendations, insisted on having a service delivered in a specific way.
• You didn't convey your needs to us clearly.

Due to sanitary concerns, items not in their original packing or that have been opened, used or worn will not be received. Unapproved items will be sent back to the consumer at their cost.

We inspect every product before it is dispatched, however if you think your item is broken or defective, please accept our heartfelt apologies.

When an item is damaged or defective, please take a photo and send it to us right away at enquires@hairplace.com with the subject "FAULTY ITEM" and your order number. If accepted, your item will be reimbursed or replaced.